If you can reply to the email or do the task in less than 2 minutes, do it. Create a follow up folder where you can store the email until you know the work has been done. The first question to ask yourself is “do I have to do this work?” Yep, offload as much as you can. Ideally the tasks that needs to get done should be extracted from the email and put in the appropriate place in order to prompt you to do the work that needs doing. The trick to having a Zen inbox is not only to read my book “ Email Zen” but to have somewhere to put the stuff (jobs, tasks, appointments) inside the emails.Ī lot of people leave emails sitting in their inbox because they haven’t made a decision about what needs to be done with the email or simply to remind them to do the work! This is a dreadful idea, your inbox is for capturing the emails and the work that needs to be done but it is not for storing them. There are times when I may have up to 30 emails unprocessed in my inbox, but I have a way to process those emails and be poised and ready for action in less than 15 minutes. Fortunately for me I learnt that there was a better way.įor the past number of years I have maintained a manageable inbox, I reach inbox zero at least once a week. Having a Zen inbox wasn’t something I aspired to, not because I rebelled against being organised, but because I didn’t know it was possible, I had no idea that I could do things differently, that if I processed my email in a methodical way, I could work more quickly, efficiently and reduce the stress caused by my disorganised inbox. My inbox was always full, full of emails read and unread, half completed and unstarted. The work was stressful, We supported customers all over the world by phone, email and in person. By Ciara Evernote Managing Email Productivity Workflow August 21, 2013Īround the year 2000 I worked as a technical support engineer for a Energy Management company.
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